Operations
(Customer Service)
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“Whatever you do, work heartily, as for the Lord and not for men…”
- Colossians 3:23
We are dedicated to our people, our customers, and our carrier partners. We are looking for team members who can bring the highest level of service and work diligently to help our customers and carrier partners achieve their goals. In return we will work with joy to help you achieve yours.
Traits of an Excellent
Team-Mate:
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Mature
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Takes responsibility, shows responsibility
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Honest
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Strength of character & backbone
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Sense of humor
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Grateful
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Humble
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Diligent
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Teachable
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Qualifications:
Minimum Requirements:
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Ability to Work independently
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Excellent customer service skills
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Excellent verbal, written and interpersonal communication skills
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Problem solving and negotiations skills
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Ability to manage high volume phone calls (60-80 phone calls per day)
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Ability to multi-task in a fast-paced environment
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Proficient in computer usage & data entry skills
Preferred Requirements
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Transportation and/or 3rd party dispatch experience, includes sourcing and developing carriers
Benefits
We offer paid training, PTO, full health insurance benefits, monthly bonuses, 401k matching, and much more!
Responsibilities:
Expectations for this position include, but are not limited to:
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Negotiate fair rates with carriers​​
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Find hidden carrier capacity
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Problem solving without the need for customer intervention
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Assist in the collection and processing of paperwork
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Grow and maintain carrier relationships
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Implement fraud prevention procedures
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Monitor and record carrier ETAs
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Assist Sales Team Members with providing excellent customer service
Our national award-winning team provides our clients with the highest level of support, the most diverse array of logistic services, and a level of dedication that exceeds expectations.
